The Flightline
Where Safety Takes Flight
Digital Systems with Real Results
The Flightline is where safety goes digital – powered by Reliant RM, a secure, cloud-based management platform built on industry frameworks and real-world experience. Designed for organizations that want more than spreadsheets, it turns safety data into clear, actionable insight that drives decisions at every level of your operation.
Reliant RM delivers enterprise-grade power without enterprise-level cost, making digital safety management accessible to small and mid-sized organizations while still robust enough for complex, multi-site operations.
Every critical safety function – training, inspections, incidents, audits, compliance tracking, materials and waste, reporting, and more – lives in one integrated system. Reliant RM users report up to 60% faster incident and CAPA closure, 40% less time on regulatory reporting, and 60% faster audit completions: results that translate directly to stronger compliance and more time in the field. The platform is scalable, secure, and designed to evolve with your program rather than box it in.
Through Black Banner Safety, you don’t just get set up – you get strategy. With decades of experience leading multi-department safety programs and years as a Reliant RM superuser supporting a top-35 U.S. public-sector organization, Heather Knowles helps teams deploy, optimize, and sustain systems that hold up under pressure – at scale, in the field, and across disciplines. Reliant RM is the engine; Flightline is how Black Banner turns it into your digital safety command center.
When you’re ready to take command of your data and your decisions, the Flightline gets you airborne.
System Highlights
🏴Configured for You
Matches the way you operate
🏴 Ready for Anything
Stay organized, not scrambled
🏴Built for Change
Real-time updates, zero chaos
🏴 Scaled for Growth
Enterprise capacity, not the cost
Choose Your Altitude
Select the level of partnership and support that fits your operations.
Most organizations follow a simple path: Year One focuses on implementation and rollout through The Terminal, where Reliant RM is configured, loaded, and stabilized for your operations. Year Two and beyond shifts into Flight Control, the system stewardship and management phase delivered through Skywatch or Control Tower, so your Reliant RM environment stays administered, updated, and governed even as day-to-day work settles into routine.
All tiers are built on the Reliant RM platform, configured, managed, and enhanced through Black Banner Safety’s consulting expertise. As a licensed Reliant RM distributor, Black Banner bundles platform access with configuration and ongoing support so you get more than software setup; you get a safety management system that actually works.
The Terminal
Where your digital safety system is built and cleared for takeoff.
The Terminal is where your Reliant RM environment is designed, built, and prepared for launch. Black Banner maps your programs, facilities, and teams, then configures Reliant RM around how your operation actually runs – not as a one-to-one copy of existing paper or spreadsheets, but as a streamlined digital system built to use the platform’s strengths.
Implementation includes discovery, program and workflow design, configuration of priority modules, site and user setup, data migration where appropriate, pilot use, and a defined stabilization window while the system is embedded into daily work. Throughout The Terminal phase, Black Banner leads the build and guides your internal owners so they’re ready to operate confidently once you’re in the air.
Best for: organizations ready to move from scattered tools and manual tracking into a single, Reliant-powered safety and compliance system, with a structured path from “current state” to a working digital command center.
Includes readiness and program mapping sessions, Reliant RM configuration for agreed priority areas (such as audits, inspections, incidents, training, corrective actions, and compliance tracking), site and user setup, workflow and form design, and a defined post-launch stabilization phase to fine-tune the system based on real-world use.
Implementation typically spans 6–12 months depending on the number of locations, users, and program areas in scope. Ongoing support and system stewardship after The Terminal phase are delivered through Skywatch, Control Tower, or a custom support structure defined in your Statement of Work.
Flight Control
Skywatch - System Stewardship
Keeping a trained eye on your Reliant environment after launch.
Skywatch keeps Black Banner connected to your Reliant RM environment after The Terminal phase is complete. Your internal team handles day-to-day activities; Black Banner stays in orbit around the system, reviewing structure and usage, making targeted improvements, and helping you adapt Reliant RM as your program evolves.
Best for: organizations that want to own their safety program internally but keep an external systems expert engaged for ongoing configuration changes, enhancements, and periodic reviews.
Includes ongoing administration of your Reliant RM license and environment, plus an annual block of prepaid support hours after implementation for configuration changes, content and workflow enhancements, periodic system reviews, and virtual working sessions, with usage tracked and reported on a regular schedule. Skywatch also keeps Black Banner in an active administrative and advisory role, so you’re never without a systems expert who knows your Reliant environment.
Control Tower - Fully Managed Systems
Control Tower is for organizations that want Black Banner to operate their Reliant RM environment as an extension of their leadership team. From configuration and user administration to reporting, governance, and continuous improvement, Black Banner provides ongoing oversight so your system stays accurate, aligned, and ready for scrutiny.
Best for: organizations with complex, multi-site operations or high-stakes regulatory exposure that want a fully managed digital safety and compliance system, not just software and occasional advice.
Implementation is scoped and delivered through The Terminal; ongoing management is delivered under a monthly or annual retainer that includes continued administration of your Reliant RM license and environment, structured reporting, and planned working sessions with leadership. Control Tower keeps your system tuned, your data decision-ready, and your team focused on execution instead of system maintenance.
For sample configurations and starting price points, see the Pricing & Engagement page.
Beyond Safety - One Platform for the Whole Operation
Safety is your launch point - but it shouldn’t be your limit. Powered by Reliant RM, Flightline unites health and safety with risk management, auditing, change control, governance, facilities, and more - everything your operation demands, built into one cloud-first system.
One platform. One cost. One source.
You get the full program right away – unified command over compliance, operations, and business performance with no restricted or add-on modules to purchase. Program pricing combines Reliant RM licensing with Black Banner’s system design and administration so you’re managing a single, integrated solution instead of juggling separate software and consulting vendors.
Black Banner Safety leads with safety and health, but when your program’s ready to grow, we’ll help you build the rest of your system too.
Highlights:
Unified Command Center - Run safety, risk, quality, supply chain, and operations from one dashboard.
True Customization - If it doesn’t exist, we’ll build it.
True ROI – Expand functionality without buying extra modules.
Cross-Functional Insight – Link compliance, ethics, case management, sustainability, and facilities performance for smarter decision-making.
Future-Ready – A platform built to scale as your business evolves.
Additional areas supported: quality assurance, supply chain oversight, maintenance, case-management workflows, sustainability tracking, and more.
Ready to build your flight plan?
Book your Readiness Review + Platform Demo to chart your flight plan and see the Flightline in action. In this 60-minute call, we’ll assess your current systems, identify gaps, and walk through how the Reliant RM platform powers a full-scale digital safety command center.
You’ll leave with a clear roadmap, defined priorities, and the confidence to bring your program online - fully deployed and ready for launch.
Trusted in the Field
What Others Say About Black Banner Safety
“We’d be lost without Heather’s administration of our Reliant program. She knows all the ins and outs and works fast to expand our program use.”
US Navy TACAMO VQ-3 Ironman aircraft 919 - the plane I was a Plane Captain for from 2005-2007.
Photo Credit: Louis DePaemelaere - One Mile High Photography (2014)