Refund & Cancellation Policy

Black Banner Safety LLC is a service-based consulting business offering professional expertise in workplace safety, compliance strategy, digital safety systems, and risk management. Because services are customized, time-based, and capacity-limited, all sales are subject to the terms below.

1. Retainers, Deposits, and Initial Installments

A non-refundable retainer may be required for consulting engagements, implementation projects, training packages, or other service-based work. This retainer secures your start date, covers advance planning, and compensates for time reserved on Black Banner Safety’s calendar.

For project-based work, portions of the initial installment may be designated as a non-refundable retainer, as defined in the applicable Master Services Agreement (MSA) and Statement of Work (SOW). Once paid, that retainer is not eligible for refund.

2. Project Cancellations

If you cancel before services begin, and you have made payments beyond the required non-refundable retainer, a partial refund may be issued for the unused portion of those additional payments, less any approved administrative or planning charges, as outlined in the applicable SOW.

Once service work has started, no refunds will be issued for work already performed. “Work started” includes, but is not limited to:

  • onboarding or kickoff meetings,

  • document review,

  • system planning,

  • consulting calls,

  • configuration work,

  • draft creation,

  • training development,

  • or deliverable production.

3. Custom Services and Digital Products

All digital products, templates, custom deliverables, training materials, and bespoke system configurations are non-refundable once delivered or made accessible, regardless of whether they have been downloaded, opened, or used.

This includes:

  • Essentials Arsenal templates and digital tools,

  • custom documents or dashboards,

  • tailored training materials,

  • and project-specific configuration work delivered under Mission Ops or The Flightline.

4. Flightline Implementation (The Terminal)

The Terminal is a scoped implementation service for building and stabilizing a Reliant RM environment. Because implementation work is customized to each client’s structure, users, workflows, and priorities, payments made for implementation services are non-refundable once work begins, except as otherwise stated in the applicable SOW.

If an implementation is postponed or cancelled by the client after kickoff, Black Banner Safety will invoice for:

  • all work completed through the date of cancellation,

  • any non-refundable retainer,

  • and any approved third-party costs already committed.

  • Larger or multi-phase implementations may use milestone-based billing, and milestone treatment will be governed by the SOW.

5. Ongoing Services, Support Blocks, and Retainers

Many Black Banner Safety engagements are structured as retainers or prepaid support blocks, including:

  • Skywatch annual support blocks,

  • Control Tower managed-service arrangements,

  • Command Support fractional leadership retainers,

  • and other recurring advisory engagements.

Unless the contract states otherwise:

  • retainers and support blocks are billed in advance,

  • unused hours do not roll over,

  • unused hours are not refundable,

  • and cancellation requires the written notice period defined in the applicable MSA or SOW.

For monthly retainers, any work already performed or scheduled during the current billing period and notice window will be billed in full.

For annual or prepaid support blocks, fees are non-refundable once the service term begins, unless expressly stated otherwise in the SOW.

6. Scope Changes, Delays, and Postponements

If the client initiates a change in project scope, timeline, or delivery assumptions after the contract is executed:

  • additional work outside the original scope will be billed separately at the current hourly, block, or packaged rate,

  • timeline extensions caused by the client do not qualify for refunds,

  • and Black Banner Safety may adjust delivery dates and resource allocation as needed.

Where a client delay materially pauses work, Black Banner Safety reserves the right to rescope, re-sequence, or close the engagement in accordance with the MSA and SOW.

7. Reliant RM Licensing Fees

For Flightline programs, Reliant RM licensing is administered by Black Banner Safety on the client’s behalf and follows Reliant RM’s standardized pricing structure. Licensing costs may be itemized separately or bundled into a coordinated service fee, depending on the engagement and client accounting needs.

Once a Reliant RM subscription term begins, licensing fees are non-refundable unless otherwise required by Reliant RM’s provider terms or expressly stated in the applicable SOW. If user counts, facility counts, contributor counts, or other licensing variables change during the term, additional charges may be invoiced separately.

8. Refund Requests

All refund requests must be submitted in writing to info@blackbannersafety.com.

Each request will be reviewed within ten (10) business days. If a refund is approved, it will be processed using the original payment method unless otherwise agreed in writing.

9. Disputes and Service Concerns

To dispute a charge or raise a service concern, submit your inquiry in writing to info@blackbannersafety.com within fifteen (15) calendar days of the invoice date.

Black Banner Safety will respond with a written resolution or next steps within ten (10) business days of receipt.

10. Governing Documents

This Refunds & Cancellation Policy is intended to work alongside Black Banner Safety’s MSA and project-specific SOWs. If a specific MSA or SOW contains more detailed or conflicting terms for an engagement, the signed contract documents will govern for that engagement.

11. Governing Law

This policy is governed by and construed in accordance with the laws of the State of Minnesota, without regard to conflict of law principles.