Refund & Cancellation Policy
Black Banner Safety LLC is a service-based consulting business offering professional expertise in workplace safety, compliance strategy, and risk management. Due to the nature of these services, all sales are considered final once work has begun.
1. Retainers and Deposits
A non-refundable retainer is required for most consulting engagements and service packages. This retainer secures your start date, covers advance planning, and compensates for time reserved on our calendar. It is not eligible for refund under any circumstance.
2. Cancellations
If you cancel before services begin, and you have made payments beyond the required retainer, a partial refund may be issued for the unused portion — up to 90% of the excess amount, at our discretion.
Once service work has started (including onboarding, document review, consulting calls, or deliverable creation), no refunds will be issued.
3. Custom Services and Digital Products
All digital products, templates, and custom deliverables are non-refundable once delivered, regardless of whether they’ve been downloaded, opened, or used. This includes all materials in the Essentials Arsenal, Flightline bundles, and custom Notion dashboards.
4. Refund Requests
All refund requests must be submitted in writing to info@blackbannersafety.com. Each request will be reviewed within ten (10) business days. If approved, the refund will be processed using the original payment method unless otherwise specified.
5. Retainers and Ongoing Services
Many Black Banner Safety engagements, including Full Command managed-service agreements, are structured as retainers with a defined term and a fixed monthly fee. The specific term length, included hours, renewal conditions, and any early-termination provisions are set out in the applicable Master Service Agreement (MSA) and Statement of Work (SOW) and will govern in all cases.
Unless the contract states otherwise:
• Retainers require a minimum written notice period (typically 30 days) to cancel at or after the end of the initial term.
• Any work already performed or scheduled during the notice window will be billed in full.
• Unused hours in a given month do not roll over and are not refundable, unless explicitly stated in the associated SOW.
6. Scope Changes or Postponements
If the client initiates a change in project scope or timeline after the contract is executed:
Additional work outside the original scope will be billed separately at the current hourly or packaged rate.
Delays caused by the client (e.g., unavailable personnel, incomplete materials, or failure to respond) do not qualify for refunds, but delivery timelines may be adjusted as needed.
7. Reliant RM Licensing Fees
Black Banner Safety does not process or refund software fees associated with Reliant RM. All software licensing and user access fees are billed directly by Reliant RM under their terms. Clients must refer to Reliant RM’s refund policy for any licensing issues.
8. Dispute Resolution
To dispute a charge or raise a service concern, submit your inquiry in writing to info@blackbannersafety.com within 15 calendar days of the invoice date.
We’ll respond with a written resolution or next steps within 10 business days of receipt.
9. Governing Law
This policy is governed by and construed in accordance with the laws of the State of Minnesota, without regard to conflict of law principles.