Refunds & Returns Policy

At Black Banner Safety, our goal is to provide immediate, high-quality value through digital tools and professional resources built for real-world safety needs. Because of the nature of our offerings, all sales are final.

Digital Products

Due to the instant-access nature of downloadable content—including templates, checklists, guides, and training materials—we do not offer refunds or returns for digital products once purchased.

Please review all product descriptions carefully before purchase. If you experience technical issues accessing your files, reach out to us at [insert support email] and we’ll make it right.

Consulting & Services

Consulting services (e.g., strategy calls, readiness reviews, or custom compliance planning) are non-refundable once the session has occurred or materials have been delivered. If you need to reschedule, we require at least 24 hours’ notice.

In the rare case where we cannot deliver a service as promised due to our own error or cancellation, a full refund will be issued.

Unauthorized Use or Distribution

All purchases are for individual use only unless a multi-user license or enterprise agreement is in place. Unauthorized distribution, resale, or reproduction of our materials violates our terms and forfeits any refund eligibility.

Bundles & Promotional Offers

From time to time, Black Banner Safety may offer bundled services or limited-time promotional products at a discounted rate. All digital resources and templates within these bundles remain non-refundable under our standard policy.

If a bundle includes consulting services, refunds may be considered only for unused consulting hours and will be reviewed on a case-by-case basis. We reserve the right to issue a partial refund or credit at our discretion.

Banner Honor Plan Discount

Orders placed using the Banner Honor Plan are subject to the same refund and return policies as all other purchases. Discounts are not refundable and cannot be exchanged for credit.